In addition to that, they enjoyed high-fiving and patting each other on the back saying how great they were for getting about half of the power back on while the other half was still sitting around in the dark. They went out of their way to let everyone know on their Facebook page just how well prepared they were for the storm and how they brought in extra people and supports, but failed to meet the expectations of everyone who was days without power. I brought this to their attention and was reminded how great they are for doing half the job they’re being paid to do while the rest sit around with made-up wait times that are put on their power outage map in an attempt to pacify those who went nearly a week without power.

I think you answered your own question about why a monopoly declaring so much proft doesn’t do what it’s supposed to do; they’re a monopoly and can basically do whatever they want. The only reason we put up with them here is because we have no other choice.