After supporting income assistance clients as a Senior Law Student at the Dalhousie Legal Aid Clinic, Katie Brady felt compelled to write an open letter to minister Kelly Regan of Community Services. In the letter Katie identifies three areas where the department could and should do better: too much paperwork; a lack of compassion; and policies that are changed without warning, let alone input from advocates and clients. Read this letter carefully, the examples are mind boggling, and the stakes are high.